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Looking for Quick Help?

Before reaching out, check these resources that might have your answer:

How to Get the Fastest Response

When emailing us, please include:

  • Subject line: Brief description of your issue or question
  • Clausi version: Run clausi --version
  • Operating system: Windows, macOS, or Linux
  • Steps to reproduce: What you did when the issue occurred
  • Error messages: Copy and paste any error output
  • Screenshots: If applicable, attach relevant screenshots

Example Email Subject Lines:

  • • "Error: 'Payment required' on first scan with trial credits"
  • • "Feature request: Add support for Python 3.12"
  • • "Question: How to scan only specific files?"
  • • "Partnership inquiry: Enterprise licensing"

Typical response time: Within 24 hours on business days

For urgent security issues, please email with "SECURITY" in the subject line

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